10 simple strategies to improve customer service

Many of our clients put their heart and soul into providing a great customer service, but too many obstacles keep preventing them from achieving this rewarding goal. Excelling at customer service requires a whole-of-company effort with everyone ‘reading off the same page’.

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Using SCOR® to Manage Supply Chain Operations

Many supply chain professionals have heard of or used SCOR® (Supply Chain Operations Reference Model), but with little success due to limited comprehensive understanding about the model. SCOR® is a registered product of APICS Supply Chain Council. This article provides a brief overview of SCOR®.

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Managing Supply Chain Risks using SCOR®

As supply chains continue to become more global and complex, the risk of disruption intensifies. Most organisations recognise the increased risk, however, many are ill prepared to handle a disruption. This article examines how SCOR® can be used to assess and manage supply chain risk (SCOR® – Supply Chain Operations Reference Model).

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