Many of our clients put their heart and soul into providing a great customer service, but too many obstacles keep preventing them from achieving this rewarding goal. Excelling at customer service requires a whole-of-company effort with everyone ‘reading off the same page’.
Well integrated logistics processes underpin high performance industrial companies. Our involvement with G&S Engineering Services (G&S) illustrates this point.
A Customer Service Excellence Program assisted DC Motors to identify opportunities to reduce and optimise inventory holdings, and improve four specific customer service processes.
Many supply chain professionals have heard of or used SCOR® (Supply Chain Operations Reference Model), but with little success due to limited comprehensive understanding about the model. SCOR® is a registered product of APICS Supply Chain Council. This article provides a brief overview of SCOR®.
Adopting lean manufacturing principles, improved workshop layout and documenting manufacturing processes, enabled Beehive Vinyl Products to better handle larger jobs and improve customer service.
As supply chains continue to become more global and complex, the risk of disruption intensifies. Most organisations recognise the increased risk, however, many are ill prepared to handle a disruption. This article examines how SCOR® can be used to assess and manage supply chain risk (SCOR® – Supply Chain Operations Reference Model).