Mitigating supply chain risk at Surat Basin Homes

The substantial industrial and residential growth generated by a variety of resource projects including coal seam gas, solar, power and coal projects throughout the Surat Basin has necessitated the urgent need for Surat Basin Homes to improve supply chain risk management and capability.

Continue Reading »

10 simple strategies to improve customer service

Many of our clients put their heart and soul into providing a great customer service, but too many obstacles keep preventing them from achieving this rewarding goal. Excelling at customer service requires a whole-of-company effort with everyone ‘reading off the same page’.

Continue Reading »

6 Most Common Issues of Small-Medium Suppliers

Through assisting over 80 small to medium sized enterprises (SME) we have identified six issues most common within these enterprises that need to be addressed to increase their capability and capacity to become fiercely competitive and to successfully tender for opportunities within major supply chains.

Continue Reading »

Effective Supply Chain Marketing & Engagement

Is your company or are your suppliers failing to engage appropriately with prospective customers or your company? Common Supply Chain Marketing & Engagement issues have been identified in the client projects we have managed, that are preventing firms from engaging effectively with strategic customers and strategic suppliers.

Continue Reading »

Using SCOR® to Manage Supply Chain Operations

Many supply chain professionals have heard of or used SCOR® (Supply Chain Operations Reference Model), but with little success due to limited comprehensive understanding about the model. SCOR® is a registered product of APICS Supply Chain Council. This article provides a brief overview of SCOR®.

Continue Reading »