The substantial industrial and residential growth generated by a variety of resource projects including coal seam gas, solar, power and coal projects throughout the Surat Basin has necessitated the urgent need for Surat Basin Homes to improve supply chain risk management and capability.
How does your firm ensure it is performing as required within the strategic supply chains it operates? A winning Performance Management System enables a firm to achieve its Corporate Strategy in the most efficient and effective way possible.
Many of our clients put their heart and soul into providing a great customer service, but too many obstacles keep preventing them from achieving this rewarding goal. Excelling at customer service requires a whole-of-company effort with everyone ‘reading off the same page’.
Well integrated logistics processes underpin high performance industrial companies. Our involvement with G&S Engineering Services (G&S) illustrates this point.
Whilst good discipline does exist with some paper-based and manual processes, significant benefits can be gained by implementing, or maximising the use of, an integrated Enterprise Resource Planning (ERP) System to maximise operational efficiency and to reduce customer service lead time.
Through assisting over 80 small to medium sized enterprises (SME) we have identified six issues most common within these enterprises that need to be addressed to increase their capability and capacity to become fiercely competitive and to successfully tender for opportunities within major supply chains.
A Customer Service Excellence Program assisted DC Motors to identify opportunities to reduce and optimise inventory holdings, and improve four specific customer service processes.
Is your company or are your suppliers failing to engage appropriately with prospective customers or your company? Common Supply Chain Marketing & Engagement issues have been identified in the client projects we have managed, that are preventing firms from engaging effectively with strategic customers and strategic suppliers.
Many supply chain professionals have heard of or used SCOR® (Supply Chain Operations Reference Model), but with little success due to limited comprehensive understanding about the model. SCOR® is a registered product of APICS Supply Chain Council. This article provides a brief overview of SCOR®.
Adopting lean manufacturing principles, improved workshop layout and documenting manufacturing processes, enabled Beehive Vinyl Products to better handle larger jobs and improve customer service.