Well integrated logistics processes underpin high performance industrial companies. Our involvement with G&S Engineering Services (G&S) illustrates this point.
Supply Chain Manager™ is powered by LSC Solutions Pty Ltd. This case study illustrates our proven past performance.
Based in Mackay Queensland, G&S delivers professional asset management services to address the maintenance, construction and manufacturing needs of their clients in the resources, infrastructure development, materials handling and processing industries.
With 30 years’ experience serving the mining industry and a long list of impressive Awards, G&S can attribute this success to their professional staff and continued focus on customer service improvement.
To realise their strategic vision to achieve customer service excellence parallel to rapid business growth, G&S engaged LSC Solutions Pty Ltd to facilitate the delivery of improved levels of customer logistics service to external customers and internal engineering crews. LSC Solutions Pty Ltd achieved this goal by improving integration of the business functions through improved processes and decision making, leading to lower costs and higher productivity, especially in the warehousing and storage functions.
[Former] Project Manager Rob Seidel (General Manager, Finance & Administration), remarked “Embarking on a project of this magnitude required significant logistics expertise and we were confident that LSC Solutions would enable us to get the job done”.
The big picture. To identify significant logistics process improvement opportunities, 26 G&S Engineers, Estimating, Project Management and Logistics staff were involved in the Big Picture Mapping Workshop and Current State Process Mapping Workshops. The ‘big picture mapping’ workshop involved mapping the physical and information flows along with the interfaces and transactions between the functional interfaces through the ERP System and any issues.
Rob’s comments illustrate the benefit of the workshop. “The ‘big picture’ workshop highlighted the different perspectives within the business in regards to cost containment objectives, as well as the need to significantly increase our logistics capacity to cope with increasing business growth.”
Process improvement. The Current State Process Mapping Workshops facilitated by LSC Solutions Pty Ltd, allowed a more in-depth review of processes by the Project Team. Processes reviewed included Project Planning, Tool and Gear List, Consumables List, Mobilization and De-Mobilization. The workshops allowed critical issues and opportunities to be identified.
Future State Process Mapping Workshops allowed the Project Team to focus on converting opportunities into process improvements. Figures 1 and 2 provide an insight into the impact of improving processes.